What impact do accrual reversals have on a member’s points?

Accrual reversals are a critical function in loyalty programs as they effectively manage the integrity of a member's points balance. When an accrual reversal occurs, it debits or deducts points from the member's existing balance. This can happen for various reasons, such as a return of merchandise that a member previously earned points for, or if a transaction that awarded points is later found to be invalid.

By debiting points from the member's balance, the loyalty program ensures that the point totals accurately reflect only those points that are legitimately earned and deserved. This function is essential because it helps maintain fairness and prevents potential abuses of the loyalty system by ensuring that members only retain points for valid, completed transactions.

Other options do not reflect the function of accrual reversals accurately. For instance, preventing points from being awarded and granting additional points would represent actions that do not align with the concept of reversal. Similarly, removing a member from the loyalty program is a much more drastic action that is not related to point accrual management. The focus of accrual reversals is specifically on the adjustment of points in a member's balance rather than punitive or exclusionary measures.