What must be true for a transaction journal to be canceled?

To cancel a transaction journal in Salesforce Loyalty Management, the requirement that it must be processed is crucial. A processed transaction journal indicates that the associated transactions have already been executed and recorded in the system. This means the system recognizes it as a completed action, which can be reversed if necessary, hence allowing it to be canceled.

This status ensures that the transaction journal has gone through the appropriate workflow and checks before reaching this finalized state. Once in this state, canceling it may require specific protocols to ensure that any associated loyalty rewards or account changes can be revertibly managed, maintaining system integrity.

In contrast, the other options focus on criteria that, while relevant, do not pertain to the prerequisite for cancellation. If a journal is pending, it may not have completed necessary processes, making it not yet ready for cancellation. Journals with no associated Loyalty Ledger records or those linked to a completed order present distinct scenarios that do not inherently qualify or disqualify the ability to cancel the transaction journal based solely on those factors. Thus, the processed status being a requirement for cancellation stands as the most critical aspect.