Which flow builder action is used to retrieve a member's current tier?

The action used to retrieve a member's current tier in Salesforce Loyalty Management is to utilize the "Get Tier" flow builder action. This specific action allows the flow to access and return the information regarding the loyalty tier to which a member currently belongs. This is essential for managing member benefits, implementing tier-based rewards, and providing personalized communication in loyalty programs.

In the context of a loyalty program, knowing the member’s current tier is crucial for determining eligibility for certain benefits or rewards. It helps create a tailored experience for members based on their engagement and participation levels.

The other options serve different purposes. The "Get Points Balance" action is focused on retrieving a member's points, while "Issue Voucher" is used to provide rewards to members. "Run Program Process" pertains to executing specific processes within loyalty programs rather than directly retrieving tier information. Thus, "Get Tier" is the most appropriate action for this requirement.