Which of the following actions can CSRs not perform when using the service console for Loyalty Program members?

Creating new promotion campaigns is an action that typically requires a different set of permissions and functionalities that are not usually available to Customer Service Representatives (CSRs) using the service console. The service console is primarily designed for supporting customer interactions, managing ongoing member issues, and verifying member identities effectively.

CSRs can indeed verify member identity to ensure secure communication and transactions, resolve member issues by providing assistance and support, and manage requests from members by addressing their inquiries and processing their service requests. However, campaign creation is usually reserved for marketing teams or administrators with the appropriate privileges and tools in place, as it involves strategic planning, budgeting, and marketing knowledge that goes beyond the daily operational tasks of a CSR.